What is Kip Yard?
We are a brand focussing on creating quality, well designed products that we would want ourselves in our own home.
Where are you located?
We are located in Edinburgh, Scotland
Where do you ship to?
We ship worldwide.
How much does shipping/delivery cost?
If you're in the UK, it's £5.00 for most items. (unless it's notebooks or tea towels, otherwise that's free!) UK delivery is using parcel force 48 hour delivery. It is also tracked.
Europe: £10.00 within 2-3 days (or free for notebooks + tea towels)
USA + CANADA: £15.00 within 5-7 days
Rest of World: £35.00 within 10-12 days
All using Parcelforce. If you have any queries don't hesitate to contact us.
I live outside of the UK, will I be charged additional customs fees or import taxes?
Most likely. Every country has different regulations on how they handle imported goods. We do not pre-pay or cover any import fees.
What is your return policy?
We want you to be 100% satisfied with your Kip Yard purchase. Items in new condition can be returned or exchanged within 30 days of delivery. Please note that original shipping charges are non-refundable. If we made a mistake or the item arrived defective, please contact us at: firstname.lastname@example.org and we’ll make things right.
To return or exchange an item please follow the steps below:
Include a copy of the packing slip or confirmation email from your order and note the new item desired. (We cannot guarantee all items will be in stock for exchanges.)
Mail your return to:
FAO Kip Yard
5, Guthrie Tait Gardens
EH22 3FW, SCOTLAND
Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.
Who does the designing of the products?
All our designs are created in-house and designed by Kip Yard's founder Sally Wanless. They are all Kip Yard originals.
Still have questions?
If you still have questions, please don't hesitate to contact us at: email@example.com we'll be happy to answer any queries.